Refund Policy

Refund Policy for Leather Maker

At Leather Maker, we strive to ensure your complete satisfaction with every purchase you make from us. However, we understand that there may be occasions where you may need to return a product. This Refund Policy outlines our guidelines for refunds and returns.

1. Refund Period:

We offer a 30-day refund period from the date of purchase. If you are not completely satisfied with your purchase for any reason, you may request a refund within this timeframe.

2. Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, unworn, and unused.
• The item must be returned in its original packaging, including any tags or labels.
• The item must be accompanied by proof of purchase, such as a receipt or order confirmation.

Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are defective or damaged upon arrival.

3. Refund Process:

To request a refund, please contact our customer support team at sales.leathermaker@gmail.com within the 30-day refund period. Please provide your order number and a brief explanation of the reason for the return.

Once your request is received and approved, we will provide you with instructions on how to return the item. You will be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

4. Refund Issuance:

Once we receive the returned item and verify that it meets the eligibility criteria outlined above, we will process your refund. Refunds will be issued to the original method of payment used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer support team, and we will assist you with the exchange process. Please note that exchanges are subject to product availability.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at sales.leathermaker@gmail.com. We will arrange for a replacement or refund, depending on the availability of the item and your preference.

7. Contact Us:

If you have any questions or concerns about our Refund Policy or the refund process, please don't hesitate to contact us at:

Email: sales.leathermaker@gmail.com

8. Changes to This Policy:

We reserve the right to update or amend this Refund Policy from time to time without prior notice. Any changes will be effective immediately upon posting on this page.